{"id":740,"date":"2026-02-03T15:37:28","date_gmt":"2026-02-03T15:37:28","guid":{"rendered":"https:\/\/newlayout.gwpsecurity.co.uk\/w\/?page_id=740"},"modified":"2026-02-03T15:57:08","modified_gmt":"2026-02-03T15:57:08","slug":"complaints-and-feedback","status":"publish","type":"page","link":"https:\/\/newlayout.gwpsecurity.co.uk\/w\/complaints-and-feedback\/","title":{"rendered":"COMPLAINTS AND FEEDBACK"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"740\" class=\"elementor elementor-740\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf5ed6e dsvy-col-stretched-none dsvy-bg-color-over-image elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf5ed6e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a1aa60d dsvy-bg-color-over-image\" data-id=\"a1aa60d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec6958a elementor-widget elementor-widget-spacer\" data-id=\"ec6958a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6496cb4 dsvy-align-left elementor-widget elementor-widget-dsvy_heading\" data-id=\"6496cb4\" data-element_type=\"widget\" data-widget_type=\"dsvy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"dsvy-heading-subheading left-align \"><h2 class=\"dsvy-element-title\">\r\n\t\t\t\r\n\t\t\t\tCUSTOMER\/CONSUMER <br>COMPLAINTS AND FEEDBACK\r\n\t\t\t\r\n\t\t\t<\/h2>\r\n\t\t<h4 class=\"dsvy-element-subtitle\">\r\n\t\t\t\r\n\t\t\t\tGWP Security\r\n\t\t\t\r\n\t\t\t<\/h4>\r\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a4957b elementor-widget elementor-widget-text-editor\" data-id=\"0a4957b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Purpose<\/h4><p>This Procedure defines the activities to be carried out in the event of all complaints. (Both customer or consumer)<\/p><h4>Scope<\/h4><p>Any written complaint made to the company.<\/p><h4>Procedure<\/h4><h4>Dealing with Customer Complaints<\/h4><p>The company representative who initially finds or receives notification of the complaint will complete a NC form (APP 5). The QMR shall in conjunction with the customer and specify the action to be taken to ensure the customer is satisfied.The company shall then ensure that the result of the action taken clears the complaint and that the complaint is signed off, recording all actions taken. The complaint will then be filed in the customer file once resolved. Customer complaints are an agenda on the management meeting and thus are discussed and reviewed on an annual basis. If any further actions can be taken they will be discussed here and the complaint finally closed out.<\/p><h4>Customer Feedback<\/h4><p>Customer feedback is measured by the following KPI\u2019s:<\/p><ul><li><strong>Number of complaints<\/strong><\/li><li><strong>Number of customers lost through dissatisfaction<\/strong><\/li><li><strong>Number of customer gained through recommendation<\/strong><\/li><\/ul><p>Letters\/Emails of thanks are also retained as part of customer feedback.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CUSTOMER\/CONSUMER COMPLAINTS AND FEEDBACK GWP Security Purpose This Procedure defines the activities to be carried out in the event of all complaints. (Both customer or consumer) Scope Any written complaint made to the company. Procedure Dealing with Customer Complaints The company representative who initially finds or receives notification of the complaint will complete a NC form (APP 5). The QMR shall in conjunction with the customer and specify the action[&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-740","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/newlayout.gwpsecurity.co.uk\/w\/wp-json\/wp\/v2\/pages\/740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newlayout.gwpsecurity.co.uk\/w\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/newlayout.gwpsecurity.co.uk\/w\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/newlayout.gwpsecurity.co.uk\/w\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newlayout.gwpsecurity.co.uk\/w\/wp-json\/wp\/v2\/comments?post=740"}],"version-history":[{"count":13,"href":"https:\/\/newlayout.gwpsecurity.co.uk\/w\/wp-json\/wp\/v2\/pages\/740\/revisions"}],"predecessor-version":[{"id":754,"href":"https:\/\/newlayout.gwpsecurity.co.uk\/w\/wp-json\/wp\/v2\/pages\/740\/revisions\/754"}],"wp:attachment":[{"href":"https:\/\/newlayout.gwpsecurity.co.uk\/w\/wp-json\/wp\/v2\/media?parent=740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}